Privacy Policy

Fast Lead Pros is a sole proprietorship operated by Blaine Koker-Tatalovich.

Fast Lead Pros is a dealership BDC operations and workflow platform that helps automotive dealerships and remote BDC teams coordinate lead handling, manager assistance requests, manager-ready lead packets, appointment handoffs, onboarding, schedules, time reporting, and operational reporting.

We may collect account identity and contact information, dealership and location information, user roles, assignments, schedules, onboarding records, operational activity, time records, billing records, support and feedback messages, and information users submit through manager assistance, lead packet, and appointment workflows.

We also collect security and technical information needed to operate the service, such as authentication identifiers, timestamps, browser or device information, IP addresses when appropriate, and application logs.

We use information to authenticate users; provide role-based portal access; coordinate dealership operations; deliver requested notifications; maintain audit history; provide support; secure and improve the service; administer billing; and comply with legal, contractual, and operational obligations.

Fast Lead Pros does not use private contractor documents, pay information, customer lead details, or account records for unrelated advertising.

Fast Lead Pros may collect mobile telephone numbers from users who voluntarily enroll in SMS notifications. These notifications may include manager assistance requests, lead packet notifications, appointment handoffs, escalations, and workflow updates. Message frequency varies according to activity within the user's account. Message and data rates may apply. Users may reply STOP to unsubscribe or HELP for assistance.

Mobile information, including telephone numbers and SMS consent records, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be disclosed to service providers solely as necessary to operate and deliver the messaging service, subject to appropriate confidentiality and data-protection obligations.

SMS consent is optional and is not a condition of creating an account, purchasing services, or using Fast Lead Pros. Consent is tied to the specific number supplied by the authenticated user. A new number requires new consent.

We may use service providers for hosting, authentication, databases, file storage, communications, payment processing, monitoring, and support. These may include providers such as Supabase, Vercel, Twilio, email delivery providers, and payment providers. They process information only as needed to provide their services to Fast Lead Pros.

We may also disclose information when required by law, to protect users or the service, to investigate misuse, or as part of a business transaction subject to appropriate safeguards. We do not sell personal information or share mobile information for third-party marketing.

Fast Lead Pros uses authentication, role-based access controls, row-level database security, private storage controls, and operational logging designed to limit information to authorized users. No system is completely secure, and users must protect their credentials and promptly report suspected unauthorized access.

We retain records for as long as reasonably necessary to provide the service, maintain business and audit records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods vary by record type. Consent and opt-out evidence may be retained after account closure where needed to demonstrate messaging compliance.

Authenticated users may review and update available profile and notification settings. Users may withdraw SMS consent in Personal settings or reply STOP. Depending on applicable law and the customer relationship, users may request access, correction, or deletion of personal information through Fast Lead Pros or their account administrator. Some records may be retained where legally or operationally required.

We may update this policy as the service or legal requirements change. The effective date above identifies the current published version. Material changes may also be communicated through the service or account contacts.

Privacy and support questions may be sent to support@fastleadpros.com.